It is sometimes difficult to separate ourselves from our professional persona, especially when trying to communicate with our clients. That fine line between being personable and too personal can become blurry. Knowing the difference Being personable simply means that you are polite, you are positive, you are...

The Couch is a learning place, not only for its contributors but also for our readers who engage in the ensuing discussions. The pandemic demands that we adapt but not everyone seems to be willing to do so. Can you help our colleague communicate his concerns...