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It was one of those weeks when everyone hates the interpreter. Weather is bad. Call quality is awful. And tempers are slightly more miserable than the shift. Of course, everything the interpreter does makes things worse. When she asks clients to speak up over the static,...

During the first NAJIT event I ever attended, the 35th Annual Conference in Las Vegas in the spring of 2014, my friend Gerda Prato introduced me to Tony Rosado. I was so excited that I still have the picture. I already knew who Tony was from reading...