The NAJIT Board of Directors wants to express our deepest appreciation to Giovanna (Gio) Lester for her years of service to the NAJIT Blog, which was re-branded as the NAJIT Observer under her leadership. Her tireless efforts have been a tremendous benefit and resource to...

It is sometimes difficult to separate ourselves from our professional persona, especially when trying to communicate with our clients. That fine line between being personable and too personal can become blurry. Knowing the difference Being personable simply means that you are polite, you are positive,...