Bethany Korp-Edwards

by on Friday, September 2, 2016

How Not to Ask for Repetitions

Dear Readers, we are in the process of changing our platform and that has had an unexpected impact on our comments feature. We love to hear from you, therefore you are invited to make yourself heard via email to or NAJIT’s Facebook group.

After I wrote that, I realized that “how not to ask for repetitions” could be taken two ways, so I’d like to address both of them.

Part I: How Not to Need Repetitions.

  1. 1. Practice your active listening skills.
  2. 2. Train yourself to understand different accents (in both your working languages).
  3. 3. Buy sound-enhancing equipment for yourself, so you can hear better.
  4. 4. Understand the law, case law, and court processes so you can make a good educated guess at something you aren’t sure if you heard or not. (For example, memorizing possible sentences associated with certain crimes.)
  5. 5. Learn to talk faster. I suggest tongue twisters and shadowing the news.
  6. 6. Work on the Stare of Death you can give the chatterbox who’s standing behind you (not a party to the case).
  7. 7. Practice gestures and body language that will help you control the flow of witness testimony so you don’t forget long segments …
  8. 8. … but also strengthen your short-term memory and note-taking skills so you can remember longer segments. Read the rest of this entry »


by on Friday, August 19, 2016

What Not to Wear–and Why

This article by Kathleen Shelly was first published on April 13, 2012. It remains relevant today. Please enjoy and send your comments to or post it to our Facebook page.

No matter how high-minded we are, or pretend to be, I think all of us have a guilty secret when it comes to popular TV shows. For some it might be the latest crazy reality show or the hottest telenovela. For me it’s a show called “What Not to Wear.” I get a real kick out of the way the gorgeous experts take some cluelessly frumpy or flashy female and turn her into a confident, professional-looking woman. Love it.

So how does this relate to you? You probably dress just fine for the courtroom. But why is it so important? You might say “I want to look professional” or “I want to be taken seriously.” Yes, there is that, but there are some other important reasons as well.

When the subject of dressing for court comes up, the advice I often hear is “dress like an attorney.” Well, yes and no. I know a number of attorneys whose style of dress I wouldn’t want to emulate in a thousand years. There’s the sloppy old public defender who’s been around for as long as anyone can remember with the frayed corduroy jacket, the wrinkled khakis and the stained tie. Then there’s the Allie McBeal lookalike with the tight suit complete with mini-skirt and stiletto heels. One thing the interpreter has to remember is that the attorney has no reason to be unobtrusive; on the contrary, many high-profile attorneys make it part of their business to be as noticeable as possible. The interpreter? Not so much.

Part of our job is to be unobtrusive, and that includes our attire. Does that mean we must wear the same old black jacket and pants or skirt every day? Well, not that either. During the course of my 14-odd years (sometimes very odd indeed) as a court interpreter, I have seen almost every possible version of interpreter attire in the courts, from blue jeans and flannel shirt at traffic arraignments to chiffon ruffles and oodles of jewelry at child custody hearings. These interpreters will say that they need to be comfortable, or that that’s their “look.” They have their own way of dressing and want to be seen as individuals. Unfortunately, the courtroom interpreter simply cannot afford the luxury of being seen as different or special in this particular way. Strangely enough, I have observed that the more noticeable the clothes are, the less competent the interpreter seems to be. Interpreters who insist on their own particular way of dressing just don’t seem to hang around very long.

As with anything that contributes to your success as a self-employed free-lancer, clothes are an investment, albeit not one you can deduct from your taxes. They must fit well and look good. They must be clean and neat. When you’re just starting out you may not have a decent professional wardrobe; it’s not something you acquire overnight. Watch for sales. Save up your money for that special confidence-boosting jacket. Find a really good tailor who understands your body type.

Now, I’m not a person who is very good at matching up tops and pants and skirts and jackets. Having grown up wearing school uniforms, I just never got the hang of it. So what I have done over the years is to look out for sales and buy very good quality women’s suits at half the original price or even less. I have over 20 pant and skirt suits which I rotate and match up with different tops. I feel confident in what I wear. I have put a good deal of time and effort into looking just right, and I find it empowering. I wear low heels, because the profession often calls for a lot of standing or walking quickly from place to place.  Heck, sometimes we even have to run! 

Guys, of course, have it a lot easier. The suit and tie are, of course, de rigueur. But the suit must fit, the tie must be tasteful, the pants must break just right above the dress shoe. No Hush Puppies or Doc Martens, please.

And speaking of shoes, make sure yours are in good repair. I’ll never forget the time the heel fell off one of the well-worn (alright, decrepit) dress sandals I had worn that day; a resourceful bailiff glued it back on seconds before the judge got on the bench. I won’t make that mistake again.

So, this is what it boils down to. It doesn’t matter if you’re interpreting in a tiny podunk court in the boonies for a case involving a farm truck and a bicycle or a federal case involving international drug trafficking. You’ve got to dress the part. As always, you are our representative, you are the face of the interpreter community. Here’s looking at you, kid.

More about courtroom attire:



Janis Palma

by on Friday, June 24, 2016

A 21st Century Colony in America

I am often asked about Puerto Rico. Explaining our status has never been easy, but recent events have suddenly made everything crystal clear. Today’s blog is not about interpreting or translating per se, but it is about events taking place in Puerto Rico that could have a life-changing impact on interpreters and translators here on the Island.

Back in 1952 the powers that be in Puerto Rico and Washington, D.C. created a constitution for the Island that everyone thought had put an end to the colonial status derived from the Spanish-American War in 1898. The Estado Libre Asociado [Free Associated State], translated back then as Commonwealth for reasons yet to be explained, was defined by the first article of that constitution:

Section 1. The Commonwealth of Puerto Rico is hereby constituted. Its political power emanates from the people and shall be exercised in accordance with their will, within the terms of the compact agreed upon between the people of Puerto Rico and the United States of America.

Section 2. The government of the Commonwealth of Puerto Rico shall be republican in form and its legislative, judicial and executive branches as established by this Constitution shall be equally subordinate to the sovereignty of the people of Puerto Rico.

Notwithstanding, a Supreme Court decision from June 9 of this year tells a very different story. In the case of Commonwealth of Puerto Rico v. Sánchez Valle et al, (No. 15-108), in which the Court had to consider “whether two prosecuting authorities are different sovereigns for double jeopardy purposes,” Justice Kagan delivered the majority opinion, whereby the Court ruled that “Puerto Rico cannot benefit from the dual-sovereignty doctrine” because “Congress conferred the authority to create the Puerto Rico Constitution, which in turn confers the authority to bring criminal charges. That makes Congress the original source of power for Puerto Rico’s prosecutors— as it is for the Federal Government’s.” (Slip Opinion in 579 U.S. ____ (2016).)

That very same day, June 9, the House of Representatives in Washington, D.C. voted to approve a bill known as PROMESA (H.R. 5278.) The acronym stands for Puerto Rico Oversight, Management, and Economic Stability Act. PROMESA intends to establish a Financial Oversight and Management Board under Congress’s “power to dispose of and make all needful rules and regulations for territories,” and

Neither the Governor nor the Legislature may—
(1) exercise any control, supervision, oversight, or review over the Oversight Board or its activities; or
(2) enact, implement, or enforce any statute, resolution, policy, or rule that would impair or defeat the purposes of this Act, as determined by the Oversight Board. (Sec. 108)

Just the day before, on June 8, President Obama had told Puerto Rico’s Resident Commissioner—a representative of the People of Puerto Rico in Congress with no voting powers—, “there is no Plan B” for H.R. 5278. So, all three branches of government seem to have come to a unified understanding: the Commonwealth is a work of fiction. Whatever happened in 1952 under the name of Estado Libre Asociado is a big mystery today. We, the people of Puerto Rico, are left to wonder what will happen now that we can no longer live in suspended disbelief.

Here are some other ugly truths. Over the course of these 64 years as a commonwealth, Puerto Rico—or rather, the citizens elected to govern the Island—somehow managed to amass a $70-billion debt that the Island’s government cannot pay. At this point, the current administration has already defaulted on its debt and is having to choose which public services to provide and which ones to cut back or cancel altogether. In desperate moves to raise funds by imposing more taxes, the government has managed to make the cost of living untenable, forcing 84,000 Puerto Ricans to leave for the mainland in 2014 alone. On May 2 of this year CNN reported that 230 people on the average leave the island every day. Those of us who cannot leave are being dragged into a downward spiraling economy where the cost of living is 11.6% higher than any other city in the U.S., the unemployment rate is 11.7%, and the murder rate is upwards of 24.4 murders for every 100,000 people.

It is not a pretty picture. I look around and I see a breathtaking tropical paradise and think to myself, “I am so privileged to live here. I should be truly happy.” At the same time I realize that I am living a crucial moment in history that will forever change the social, economic, and political fabric of this island.

The truth is there are only two choices left: statehood or independence. If Puerto Rico becomes an independent nation, there will be no more federal court and no more jobs for interpreters and translators in federal government agencies here on the Island. Conversely, if it becomes a state, work for us will grow exponentially, as the local courts—which conduct their official business in Spanish—will surely have to adopt the English language for everything they do, as will all state government agencies.

I hope with all my heart the future brings something better than what we have right now.

Janis Palma

by on Friday, May 27, 2016

The NAJIT Renaissance

Yes, I heard someone use that word during the NAJIT conference this past May 14 & 15 in San Antonio, Texas: Renaissance. And it was so fitting! The energy in the air was electrifying. The conference attendants were excited about the conference topics, and very happy to see friends and colleagues from every corner of the nation and then some. The pre-conference workshops on Friday, May 13, just like the conference program, had record-breaking registration numbers. Needless to say, there were also great parties, one hosted by the Texas Association of Judiciary Interpreters and Translators (TAJIT), one by the “federales”—the lively group of federally-certified interpreters who don’t need much of an excuse to get together and have a good time—plus the miscellaneous forays to a local salsa club by just about anyone who still had the energy to go dancing after a full day of conference presentations.

Sessions on vocabulary and terminology, video remote interpreting, memory, interpreting and legal translation techniques, just to name a few, reflected the high level of sophistication our profession has reached. Conference attendees included judiciary, medical, and community interpreters, legal translators, and interpreting/translation students. The atmosphere was always one of congeniality, including the management staff who always kept a smile on their faces no matter how many people gathered in front of the registration table at once to ask for one thing or another. Kudos to Rob and Susan Cruz, and their assistant during the conference, Frankie, for their excellent planning and execution! And I must add that it was great to have Freek Lankhof, from InTrans Book Service, come out of his retirement to delight us once more with his spot-on selection of book titles.

The keynote speaker during the annual meeting and luncheon, Michael Mulé, from the Civil Rights Division of the U.S. Department of Justice, gave a powerful presentation with a unique perspective on the critical role interpreters play in providing access to justice for every limited- and non-English speaker. The session on immigration interpreter trends was equally forceful on the issue of access to justice, with the peculiar twist of an exchange between the panelists and the audience that turned out to be very enlightening for the attorney on the panel, Juan González, who practices immigration law in South Texas. These and many other sessions brought to the forefront a clear call to action for every NAJIT member: all language services stakeholders need to be continuously educated, and it is up to each one of us to do it. In fact, NAJIT already has materials available on its website that any member can download and use.

Several ideas were bounced around on this topic during a very lively and productive Town Hall meeting Sunday morning. One was to create local chapters, and holding regional conference. Both of these would boost our national association’s capacity to provide more direct and concrete assistance to members in their local advocacy and educational initiatives. Another idea was to work in coordination with state organizations to reach more language service users in a cohesive educational initiative. Having state bar associations award Continuing Legal Education (CLE) credits to attorneys who attend these sessions could certainly be a strong incentive for them to attend, helping us reach that highly-elusive audience.

Also during the Sunday morning Town Hall meeting, fellow NAJIT member Agustín de la Mora challenged all of us to bring in at least two new members to NAJIT by next year’s conference. And I can add: let’s bring at least one new NAJIT member to next year’s conference. All in all, this seems to be a great time to take NAJIT to the next level, building on the experience and enthusiasm of our current Board and every one of our members. Growing our numbers is key, however, because the higher the numbers in our membership rolls the greater our association’s “clout” to reach and influence decision- and policy-makers.

In response to a concern raised by another long-time NAJIT member, Daniel Sherr, about those professionals who always ask “why should I join NAJIT? What’s in it for me?” I like to respond by borrowing John F. Kennedy’s words, with a twist: it’s not what NAJIT can do for you, it’s what YOU can do for NAJIT! And the one thing you can do right now is join your professional association, join NAJIT, and help our collective voice grow stronger and reach farther. Be part of this NAJIT Renaissance!

Janis Palma

by on Friday, April 22, 2016

Business and Fun: mixing it up in San Antonio

It’s the last week of April and NAJIT’s Annual Conference is just around the corner. Before we know it, we will be in San Antonio, polishing skills, learning what’s new in the field, catching up with old friends and making new ones. And although I know that keeping my skills honed and knowledge updated are critical components of my professional development, the best part of that weekend for me is spending time with my very extended NAJIT family.

All work and no play is never good, believe me! But the good news is that in our world, no play time is ever a waste. Whenever NAJIT members get together, we know very well how to mix it up, and even when we are singing or dancing, someone will find a way to turn it into a discussion on some obscure term and what would be the best way to translate it.

The challenges we face day in and day out are never far from our minds, and being with colleagues from all over the country—sometimes from other countries as well—is a great opportunity to bounce ideas off each other and find creative solutions to common problems we would not have thought of on our own.

NAJIT’s Annual Conference has been the petri dish for many innovative ideas that have contributed to the professionalization of judiciary interpreters and translators, such as the Code of Ethics developed in our organization’s very early stages, or the position papers developed later on, all of which have brought with them greater respect from those other professionals with whom we interact on a daily basis. NAJIT has also nurtured ground-breaking projects that have contributed to our collective growth as we transitioned from the “Dark Ages” of judiciary interpreting and translating to our current status as a widely recognized profession.

Of course, if we did not need to do any more work to improve the relative status of some members of our profession in certain geographic pockets where the “Age of Enlightenment” has yet to arrive, we could spend the whole weekend partying and forget about all the other educational sessions included in the conference. But the truth is we still have a lot of work to do, and we need to do it together. So if you have not yet registered for the conference in San Antonio, there’s still time. We all need to be there. We all have a responsibility to keep our profession vital and current, to uphold and promote the highest competency and ethical standards, and to forge bonds of professional solidarity that will further strengthen the standing of our organization and our chosen professions in the United States and beyond.

And, of course, we all need to have a little fun every once in a while, too. So I hope to meet all of you there, in San Antonio, by the River Walk, maybe with some mariachi music in the background and a heart full of joy because I will be hugging old friends and embracing new ones that will last me a lifetime.

Gio Lester

by on Friday, April 1, 2016

An Interview with Katty Kauffman

Katty KauffmanKatty Kauffman is a Federally Certified Court Interpreter, member and Advisory Board Member for South America of the International Association of Conference Interpreters (AIIC), a member of the American Translators Association (ATA) and the National Association of Judicial Translators and Interpreters (NAJIT). She is also a graduate of Pedro de Valdivia University School of Law in Santiago, Chile where she currently resides.  In addition to working in the freelance market where she has interpreted at four Summits of the Americas among other major international events– Katty serves as translator, interpreter and consultant on interpreter qualification and selection policy to Office of the Public Prosecutor of Chile.  Since the roll out of new criminal procedure in Chile in 2000, Katty has interpreted at numerous international conferences on comparative criminal procedural law and trained prosecutors, public defenders, law enforcement and judges in the use of interpreters in the courtroom.  She has also put her skills to use at numerous trials and hearings under the new system in Chile.

In this interview, Katty affords us a peek into the judicial process in another country, Chile.

TNO- What stands out the most about cases that use interpreters?

Under the Criminal Procedure Reform instituted over a decade ago, interpreters are now clearly distinguished from translators in criminal proceedings. This is not the case in civil proceedings where the two terms continue to be erroneously deemed interchangeable.

Most of the proceedings, both civil and criminal, involve only Spanish-speaking parties, so what makes cases with an interpreter stand out is their rarity. Having an interpreter present creates a whole new dynamic! The parties rarely know what to expect from an interpreter, but are, fortunately, usually very open to learning and are grateful for the guidance and orientation of qualified professionals.

TNO- Other than understanding their English, what are markers we should look for in determining whether or not the interpreters provided are performing up to the minimum standard, especially in a language we do not speak?


Image courtesy of

In Chile’s criminal courts, the languages most in demand are English and Chilean Sign Language. For most other languages, the Prosecutor’s Office (responsible for hiring interpreters in all cases, as per a Supreme Court ruling) looks at the qualifications of the individual using a checklist I helped develop. Unfortunately, most are not trained court interpreters and many have no interpreting experience at all. It’s a shame, but it is also a fact of life. On the bright side, when a trained professional is not available, the Prosecutor informs the court and asks the parties to take that into consideration by speaking more slowly, in chunks, lowering the register, etc. Interpreters too can interrupt, ask for repetition, and so forth in order to ensure effective communication without fear of angering the litigants or the court. In sum, the parties tend to be very tolerant and cater to the interpreter’s needs. It’s actually kind of nice.

TNO- From your perspective, how do judges react to the use of translated documents and interviews?

In Chile, documents must be introduced by a witness, so the translator will be called in to testify both to the process used in the translation and to the content of the document. If the translator doesn’t remember what they translated (due to elapsed time, for example), they may be shown the document to refresh their memory. But it is the translator’s testimony that will serve as the record, not the document. The translator is paid as an expert witness. Fortunately, on cross the translator’s version is rarely impeached.

TNO- What are the greatest difficulties in dealing with remote interpreting? And the best part?

In some cases, the courts authorize witnesses to testify from abroad. Unfortunately, they do not use high-tech systems and–over interpreter objections– the connection is frequently via Skype. Suffice it to say, this is highly problematic.

TNO- In your opinion, how can proceedings involving interpreters go more smoothly?

At the risk of preaching to the choir, having the court provide good equipment, ensuring the use of team interpreting during trials or any proceeding over 45 min in length is, of course, a boon. That said, we are incredibly fortunate in Chile to be at the forefront of a new era in oral proceedings and to be trailblazers for the generations to come.

It behooves us, therefore, to adhere as carefully and as strictly as possible to Codes of Ethics from jurisdictions with a longer-standing tradition, such as NAJIT’s, so that we can set a solid course for the future.

TNO- Is there a memorable experience involving a different culture or language in your portfolio that you cherish or hate?   


Image courtesy of

At the beginning of the reform in Santiago, a case came before the 1st Magistrate Court of Santiago. It so happened that the judge spoke very good English and had been trained in oral litigation in the US… where he learned the difference between a translator and an interpreter.

In this particular case, a LSP (limited Spanish proficiency) defendant was brought in for an initial appearance, but there was no interpreter. The judge agreed to a continuance to give the prosecutor time to find one. The prosecution called the local Interpol office and they sent someone over to the court. The first question the judge asked was: Are you able to interpret these proceedings here today? The response was classic: No, Your Honor, I am a translator, not an interpreter. The sound clip of the judge’s reaction is music to any interpreter’s ears: Mr. Prosecutor, my order was very clear. I told you to bring before this court an IN-TER-PRETER not a translator. Mr. Prosecutor, what part of IN-TER-PRETER did you not understand?

Needless to say, that judge is one of my favorite people.


Maria Cristina de la Vega

by on Friday, March 18, 2016

Food For Interpreting

This article was first published on September 12, 2013. Its author is our beloved founder, Maria Cristina. She reminds us of the saying “We are what we eat” and guides us in making healthier, smarter choices that will help us perform better at our jobs. Enjoy!

“Ladies and gentlemen of the jury, it is currently 1:00p.m.  We are going to break for lunch.  Please be back in your seats promptly at 2:00 p.m.  so we may continue hearing this witness’s testimony.  Remember not to discuss any details concerning the case with anyone.  This court is now in recess.”

The race is on because there is no time to walk to a neighboring restaurant, do battle with the lunch crowd, order, eat and walk back.  The only choice is to buy something from the vending machines at the courthouse, gulp it down, answer pending messages and emails, and make it back to the courtroom.

Not an optimal option but we rationalize it, buy a ham and cheese sandwich, a bag of chips, a soda and a doughnut for the late afternoon blues which we can have with a coffee to give us some energy later.  This is a situation I daresay many interpreters encounter rather often, which may be compounded by getting home in the evening, exhausted after a long day, and pulling out a frozen meal – “healthy” or not – to save time and rest up for the following day. Especially if we have to prepare for the coming testimony.

In this a short and trite but telling example, we have a listing of some of the worst foods we consume in the United States, on a regular basis:

Processed foods (sandwiches) Researchers have found that the risk of heart disease is 42% higher among people who regularly eat processed meats.

Soda Nearly half of surveyed Americans drink 2+ glasses a day.  An average can contains 10 tsp. of sugar, mostly in the form of high fructose corn syrup and represents many health risks in addition to an increase in obesity, in a country where more than one third of the population suffers from this condition.

Potato chips  In addition to causing you to tip the scales, the regular consumption of potato chips will cause a spike in blood pressure from the high sodium content, a rise in cholesterol due to the trans fats from deep frying and the saturated fat. Other researchers are saying that the carcinogen acrylimide, created during the deep frying process, puts you at a risk for cancer.

Doughnuts  a compendium of trans fat, sugar and refined flour, with a high fat content and around 300 empty calories, to calm a sweet tooth and purportedly increase your energy level.

Frozen meals  do not usually contain enough calories or vegetables, which have lost much of their nutritive value by being frozen.  The meals have a high sodium content that make them dangerous to our health, often exceeding 25% of the daily recommended allowance for same.

Many of the foods discussed here have a high sugar content.  Read this link to understand more fully the drowsiness that sugar creates and what that entails. Another substantial portion has a high sodium content, which causes high blood pressure, heart attacks and strokes. For an overview of how these  effects  are produced, read here.

As interpreters, we need to be at the top of our game because we never know what the next assignment will require and our brains need to be able to swiftly collect our resources and deliver them as soon as it receives a signal to act. We cannot afford to be lethargic on the job. Moreover, we are often involved in stressful circumstances which raise our blood pressure so we must try to purge foods that will increase our blood pressure further. Our level of energy and state of health depend to a great extent on the food we ingest.

Read up on what comprises a healthy diet and learn how to interpret the nutrition labels on food. They are extremely helpful in formulating what we include in our meal plans. Strategize what you are going to eat in advance so you won’t be caught off guard by circumstances and have other options.

Let us know if you have any other suggestions for healthy eating in difficult circumstances.

Janis Palma

by on Friday, February 26, 2016

Learning by Osmosis

OSMOSIS – an ability to learn and understand things gradually without much effort. (Merriam-Webster)

I was joking with some colleagues about having parents who were physicians and, therefore, how these friends had learned medicine by osmosis. We have all had that experience: learning about a particular field of knowledge from our close relationships to someone who is actively engaged in that field. If your significant other is a filmmaker, for example, you learn about the elements of film making from his or her comments while watching a movie together. If a very close friend is a musician, you may learn a lot about music appreciation from your conversations with your friend about some particular performance the two of you go see together.

Likewise, people close to us learn about our profession from hearing us talk about what we do, how we do it, why we do things one way rather than another, and so forth. This is an opportunity that we should not overlook to educate those who are not interpreters or translators, because every time we talk about our profession, the potential exists for someone to learn a little more about what interpreting and translating is all about.

But what I find most beneficial about this learning by osmosis process is the potential for entry-level judiciary interpreters to grow professionally by being close to more experienced and knowledgeable colleagues. This could be part of a mentoring program, but it could also be an ad hoc activity any interpreter could start on his or her own initiative. All that is needed is an experienced colleague who is willing to have a less-experienced interpreter follow him or her around and learn by listening.

Here are some suggestions to get started on your own ad hoc learn-by-osmosis adventure.

1. Find a colleague whose work you admire, and is close enough that you can visit when s/he is working and you are not.

2. Let your colleague know you would like to sit and listen to his/her performance in court so you can improve your own performance. (We don’t want your colleagues to think you are stalking them!)

3. If your colleague agrees to have you listen in, be discreet and unobtrusive when you do. If your colleague is not comfortable with this arrangement, do not insist. There can be all sorts of reasons for someone not to feel flattered by your approach. Find someone else who will be happy to help.

4. When you go to court, always bring a pad to take notes. Write down any new words, phrases, or techniques you observe that are new to you and you would like to incorporate to your practice.

5. If electronic equipment is being used, ask for a headset (if one is available) so you can hear the colleagues in the simultaneous mode and the other court officers directly from the audio system if that technology is available.

If your colleagues are amenable, sit down afterwards to talk about anything that caught your attention and pick their brains. How did they get to use term “X” instead of “Y”? How did they come up with “B” shortcut for “ABC”? Your notes, reinforced by this informal conversation, should help you add new terms and phrases to your long-term memory that will make you a better interpreter. If there are any new techniques you observed and would like to adopt, try to incorporate them into your practice as soon and as often as possible. Behavioral research tells us that “it takes between 18-224 days to make a new behaviour an ingrained habit,” so give yourself time to incorporate these new techniques into your performance.

A final reminder: learning is an ongoing and lifelong process for interpreters; not all of it has to come from books or classrooms.

Gio Lester

by on Friday, February 12, 2016

We Are the Bridge in More Ways than One

-by Gio Lester ©2016

We often hear the argument that foreigners need to learn English and that interpreting services are a drain in our justice and health care systems. Most of us who work in those fields understand the importance of language services and that they benefit our justice and health care systems just as much or more than they benefit those who depend on them.

The principle of justice is fairness and there can be no fairness without proper communication. Period. By facilitating communication interpreters allow judges and lawyers to fulfill their professional duties. In the health care system, interpreters make sure doctors live up to their “Do no harm” directive: by listening to their patients, doctors can perform accurate diagnosis that will allow for the proper treatment of their patients and avoid recidivism

Title VI is the legislative tool that guides the provision of services, training, qualifications, etc. for language access services.  We invite you to explore the resources after the video to learn a little about it.

Today we just want to say thank you to our colleagues who serve in the Department of Justice, who have come before us and helped forge the path we follow. Our hope is that we are delivering on their hopes and helping to forge a path for the future generations of professionals.

Please enjoy the video.



General data on Title VI:

Executive Order 13166 – Improving Access to Services For People of Limited English Proficiency:

EO13166 Resources:

More Resources on Translation and Interpreting Services for users of T&I services:

Janis Palma

by on Friday, January 29, 2016

The Lightness of Not-Being

I recently became a regular Staff Interpreter… as opposed to a Supervisory Interpreter. I changed my profile description in one of those networking pages that is always sending e-mails asking you to “congratulate so-and-so on this-and-that”, so I suddenly had all these messages congratulating me on my new post. I thought, “How nice”, and started thanking everyone individually until I noticed every message said exactly the same thing. I then realized it was a “boilerplate message” and that no one had read what I wrote about my “new position.” Only one person asked, “Did you move to a different district?”

Well, no, I did not move. I have been planning my retirement for the past five years, and I simply decided (for the sake of my own mental and physical health) that I really did not have to wait for my retirement to stop being a supervisor. So I am now a regular staff interpreter and someone else has taken on the responsibilities I relinquished.

Being a supervisory interpreter is not just about contracting freelancers when needed, and making sure every judge has an interpreter in his or her courtroom when one is needed. In fact, that’s probably the easiest part of the job.

The way I see it, being a supervisory interpreter means that you are somewhat of a “linebacker” for those interpreters you supervise, because many of us still work in settings where a lot of people do not really understand what we do and how difficult it is to do it well. Oftentimes there are demands or limitations put on court interpreters that are not reasonable or even realistic. It is up to the supervisory interpreter to handle those before they have a negative impact on the interpreters he or she supervises.

I may not have the perfect football metaphor here, but in my mind a supervisory interpreter is there to defend and protect the professional interests of staff and contract interpreters so they can all do the work they are called upon to do, under the best conditions possible.

Conversely, when management has an issue with any or all the interpreters, the supervisor is there to be their voice and “give face”, find solutions to any problems that may arise, convey all the information everyone needs to have so as to implement those solutions, and develop action plans to prevent such issues from coming up again in the future.

When anything goes wrong, the Supervisory Interpreter is the one who gets blamed and has to bear the brunt of whatever consequences such wrongdoing may have. But when everything goes right, no one is there to give you a pat on the back and say “good job.” The only satisfaction comes from knowing you have done your best each and every day. But the bottom line is that this is (for the most part) a thankless job.

So, yeah, after a number of years (enough, I’d say) of trying to do my best while fielding complaints left and right for things that should never have been a problem (there are some people in every workplace, I am told, who just like to complain about everything); after years of being on call day and night (because contract interpreters do get sick all of a sudden and you have to scramble to find a replacement at eleven o’clock at night for a nine o’clock hearing the next day); after seeing how little things really do change even though as a profession we have come a long way, I realized one day, “I don’t really have to do this any longer!”

I expect to retire this year, so it seemed like the perfect time to let someone else step up to the plate (sorry about my mixed sports metaphors here), while I start to “wind down” and simply enjoy what I really love doing: interpreting in court.

I feel rejuvenated! I even walk with a little spring in my step.

Ah… the lightness of not being (a supervisory interpreter)!